Clinical Solutions Group was founded in 1999 by bothers Omar and Imad Omar. Having been in the industry for several years they recognized the need for a niche firm to fill what they saw as a service gap in the Biopharma industry. Over the last 19 years the brothers have lead Clinical Solutions Group to become a company held in high regard across the Pharmaceutical and Clinical Trial industry nationwide by focusing on delivering a personable experience for both the consultant and the client.
As they entered 2017, the brothers recognized another service gap in the industry. Combined with a new branding efforts, Clinical Solutions Group has launched an FSP offering, addressing customer demands to become a larger stakeholder in their project goals, working collaboratively with them on well defined standards, systems and tools leveraged internally.
We often field questions about our company’s heritage and where we are going. Our team thinks more people would be interested in hearing about this so Imad and Omar put together some answers to our most frequent questions.
What was your motivation for starting Clinical Solutions Group?
Having been in the industry for over 7 years prior to starting CSG, our motivation was to start a company that specifically focused on a finite number of skill sets and establish CSG as niche firm supporting the Biopharma industry. Our goal was to provide our employees a company that felt more like a home environment rather than just a place of employment. While we knew that was the way we wanted our company to run, we also strongly believed this would also attract clients to our firm, help attract the top talent in the marketplace, and overall lead to longer and more fulfilling careers for our team.
What is a major obstacle that you have overcome since starting the company?
The main obstacle we’ve faced has been to compete at a high level in both the consultant market as well as the client market against the larger staffing companies. We found that we have been able to overcome those hurdles by a driven focus on superior customer service, creating a more personal experience for the consultant, and by focusing on the more niche skillsets within the clinical arena that our clients would appreciate. We quickly understood that CSG cannot be everything to everybody and that niche focus has made us very competitive in the market.
What is the most important thing that you have learned over the last two decades?
Treating consultants and customers alike with respect and providing service rooted in quality and integrity is the focus beyond revenues and profit. Business results have a funny way of happening when you do the right thing by others.
Where do you see the future of Clinical Solutions Group, and what about that future most excites you?
All the business KPI’s are trending up and we remain proud of the value we drive in the marketplace and now we’re leveraging our strong foundation to enter into new service frameworks like Functional Service Provider (FSP) models. Moreover, we feel that we offer our employees a great work environment focused on building personal relationships and are excited about the opportunity that will be created for our employees to realize the personal and professional goals that matter to them.