Clinical Solutions Group (Raleigh, NC) is pleased to announce the addition of Karen Curran, Vice President of Biometric Services to lead our Biometric Services Division. Karen joins Clinical Solutions Group as an executive with over 20-years of leadership experience providing solutions to pharmaceutical and biotech clients that range from small start-ups to some of the largest global companies in the industry, with a track record of developing sustainable and evolving relationships with those clients.
At CSG, Karen leads the biometrics group and works with sponsors to develop customised solutions; from individual placements, staff augmentation strategies or to developing customised FSP relationships. Karen brings her tenure of leadership experience to our clients for a solution that meeting the needs and culture of every engagement.
CSG’s FSP is a customizable solution that allows flexibility in your projects, contractual terms, engagement models, and cost strategies. CSG carefully calibrates a delivery framework for the unique challenges and objectives of every sponsor environment. Our approach is highly collaborative so that our customers’ perspective is clearly represented in the final solution and they maintain confidence the partnership is designed specific to their needs.
Karen’s expertise includes CDISC compliant submissions planning and execution, developing KPIs and usable metrics in support of strategic partnerships and in managing sponsor relationships, project delivery and resourcing. Prior to CSG, Karen led the global biometrics group of a large CRO with over 400 statisticians and statistical programmers worldwide and lead customised biometrics solutions for their key accounts.
Staff augmentation and the CRO model have long been the only choices when biotech companies need to look beyond their full-time staff to get work done. Each of these two models still have their inherent value propositions but a 20-year career in the staffing and services industry has revealed many lessons learned. Most notably is the realization that often customer needs are best met with a customized solution in which stakeholder-ship is carefully calibrated for the unique goals and challenges at hand.
Staff augmentation is typically sought after for its ease of engagement and flexibility while the true outsource is best when you need the tools, thought leadership and skin in the game to achieve the outcomes you seek. A trend with key sponsors is the call for engagement models that allow them to maintain control of project direction while still getting a solution that has defined accountability to business outcomes.
Many sponsors have invested heavily in tools, SOP’s and now organizational standards for development and data management. This reality reduces their dependency on fully outsourcing a project to a CRO that brings these tools to the table. The preference is shifting towards finding specialized partners to do work inside their established environments to avoid rifts with organizational standards as well as the challenges and costs associated with accessing outsourced trial data.
Sponsors often have the thought leadership in house and primarily need resources to execute established project plans. The staff augmentation model that was so widely used is now governed by strict tenure rules to mitigate co-employment risks presenting a significant challenge to multi-year efforts.
The most progressive leaders in biopharma are calling for solutions that start with a partner’s ability to deliver highly skilled teams but they require more than the traditional staff augmentation model can offer. The perfect space between staff augmentation and full service outsourcing must be determined at a project level so that the sponsor receives a service framework in which their chosen partner is accountable to the outcome without sacrificing the control and flexibility the sponsor desires. Full outsourcing drives up costs as the partner brings with it more tools, resources and overhead than necessary to achieve project goals. Conversely, when relying only on resourcing, the burden of project execution lies solely on internal resources. When the service attributes and measurements are developed for the unique needs of the project, no more and no less, the customer achieves an optimal value proposition.
For examples of how Clinical Solutions Group can customize solutions using our six key service tenants check out this interactive element on our website
Clinical Solutions Group was founded in 1999 by bothers Omar and Imad Omar. Having been in the industry for several years they recognized the need for a niche firm to fill what they saw as a service gap in the Biopharma industry. Over the last 19 years the brothers have lead Clinical Solutions Group to become a company held in high regard across the Pharmaceutical and Clinical Trial industry nationwide by focusing on delivering a personable experience for both the consultant and the client.
As they entered 2017, the brothers recognized another service gap in the industry. Combined with a new branding efforts, Clinical Solutions Group has launched an FSP offering, addressing customer demands to become a larger stakeholder in their project goals, working collaboratively with them on well defined standards, systems and tools leveraged internally.
We often field questions about our company’s heritage and where we are going. Our team thinks more people would be interested in hearing about this so Imad and Omar put together some answers to our most frequent questions.
What was your motivation for starting Clinical Solutions Group?
Having been in the industry for over 7 years prior to starting CSG, our motivation was to start a company that specifically focused on a finite number of skill sets and establish CSG as niche firm supporting the Biopharma industry. Our goal was to provide our employees a company that felt more like a home environment rather than just a place of employment. While we knew that was the way we wanted our company to run, we also strongly believed this would also attract clients to our firm, help attract the top talent in the marketplace, and overall lead to longer and more fulfilling careers for our team.
What is a major obstacle that you have overcome since starting the company?
The main obstacle we’ve faced has been to compete at a high level in both the consultant market as well as the client market against the larger staffing companies. We found that we have been able to overcome those hurdles by a driven focus on superior customer service, creating a more personal experience for the consultant, and by focusing on the more niche skillsets within the clinical arena that our clients would appreciate. We quickly understood that CSG cannot be everything to everybody and that niche focus has made us very competitive in the market.
What is the most important thing that you have learned over the last two decades?
Treating consultants and customers alike with respect and providing service rooted in quality and integrity is the focus beyond revenues and profit. Business results have a funny way of happening when you do the right thing by others.
Where do you see the future of Clinical Solutions Group, and what about that future most excites you?
All the business KPI’s are trending up and we remain proud of the value we drive in the marketplace and now we’re leveraging our strong foundation to enter into new service frameworks like Functional Service Provider (FSP) models. Moreover, we feel that we offer our employees a great work environment focused on building personal relationships and are excited about the opportunity that will be created for our employees to realize the personal and professional goals that matter to them.
Clinical Solutions Group is starting off 2017 with a bang. A brilliant new logo & website, a gorgeous new office, and an innovative new service offering. These are just a few of the exciting improvements that Clinical Solutions Group has in store for 2017.
Staffing Services Excellence:
This year, CSG will be striving to constantly enhance the consultant experience and be the career partner our valued consultants deserve. Since our inception in 1999, CSG has helped our consultants achieve their goals by connecting them with our vast network of clients in the biopharma industry. Our talent acquisition team believes in taking the time to build a strong relationship with our consultants, and our candidates love the experience of having CSG as their career partner. Just read what they have to say for yourself.
Customized Biometric Functional Services:
After 18 years in business, our expertise in the biopharma space has grown tremendously, bringing over 140 years of collective experience to the table through our leadership team. This natural evolution has equipped CSG to launch an innovative flexible functional service model that fills the service gap between traditional staffing and outsourcing models. CSG is excited to offer our clients individually crafted and carefully calibrated FSP models that strike the perfect balance between the flexibility and control customers need and the stakeholdership they should expect from a partner.
CSG can deliver the solution that you need for your trial, read more about our Customized FSP Solutions today.
Internal Team Growth:
With the move into a new, larger office, Clinical Solutions Group is committed to growing and strengthening our Talent and Sales teams. A people-first approach, combined with our high performance/ high reward environment creates an exceptional entrepreneurial-like culture. Take your first steps towards becoming a part of our team today by browsing our open positions.